Returns & Exchanges
At Skinstitut, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy for unused products in their original packaging. If you experience an adverse reaction, please reach out to our customer care team immediately for personalized assistance.
Initiate Your Request
Contact our support team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Securely pack the items in their original, unopened packaging to ensure they are protected during transit back to our warehouse.
Ship the Items
Affix the provided return label or address the package to our returns facility using a tracked shipping service of your choice.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing