Frequently Asked Questions
Everything you need to know about your skincare journey.
How do I know which products are right for my skin type?
We recommend taking our online Skin Quiz or consulting our expert-led Skin Guide to find a routine tailored to your specific concerns, whether it is hydration, anti-aging, or blemish control.
Are your products cruelty-free and vegan?
Yes, we are proudly cruelty-free. The majority of our range is also vegan-friendly; please check the individual product pages for a full ingredient list and specific certifications.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout and usually arrive within 1-2 business days depending on your location.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days. If you experience an adverse reaction, please contact our customer support team immediately.
Can I use your active serums while pregnant?
While many of our products are safe, we recommend avoiding high-strength Retinol (Vitamin A) during pregnancy. We always suggest consulting with your healthcare professional before starting a new active regimen.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery timeframes will be calculated automatically at the checkout based on your delivery address.